How Acuity Transformed HR Across 16+ Countries

Scaling global HR with automation, agility, and a people-first approach

With 16+ countries and a globally distributed workforce, Acuity Knowledge Partners set out to redefine the HR experience and Darwinbox became the strategic partner to make it happen.

From achieving 90% automation in onboarding to resolving 10,000+ helpdesk queries with SLAs under 24 hours, Acuity has transformed HR into a seamless, centralized experience that scales globally. The result? A 30% gain in HR bandwidth, faster M&A integrations, and a measurable rise in employee sentiment.

With powerful features like a digital helpdesk, fully online performance management, and a vibrant internal engagement platform, Darwinbox has helped Acuity deliver consistent, intuitive, and personalized HR services across regions while unlocking real-time data and future-ready agility.

Hear how Acuity’s leaders reimagined employee experience, one transformation at a time.

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