How Lulu Group India Created An Agile Retail Conglomerate

Agility, Scalability, and Accessibility

Lulu Group India is a truly global retail brand with a huge number of retail concerns. With a mission to cater to shoppers with a unique shopping experience with unmatched quality, the company had to ensure that the frontline staff is empowered to do so. That's why HR at Lulu Group India knew they had to fortify frontline employee experience with best-in-class services. This is the story of how Lulu Malls India transformed HR and doubled their headcount by fortifying HR with the right HR tech, giving their employee experience unmatched quality as well. Here’s a bit about what they achieved. Download the case study to learn more! 

• Diversified conglomerate, one HR system: Catering to various group companies with varying org structures on a single system, by a single team.

• Seamless Frontline Movement workflow: Information, leave balance, etc. moves along with the employee profile for seamless transition.

• Simple set up of new business units: Superb flexibility in setting up new business units in the system through bulk imports of departments, designations, roles and employees

• Harmonized Salary Structures: With operations now centralized and templatized, uniformity of salary structure is ensured while considering statutory compliances.

• Manager empowerment in business units: Shift rostering, one-view, ESS and MSS

• Sales & Non Sales Incentive Management: The team is enabled to easily manage 50+ customizable Sales and Non-Sales Incentive Plans for shop-floor employees covering 150+ unique KPIs.

Read the entire case study to learn more about what Lulu achieved!