Digitizing Core HR at Scale for Narai Hospitality Group with Darwinbox

Why Narai Hospitality Group Needed a Change

Operating in a frontline-heavy hospitality environment, Narai Hospitality Group faced increasing pressure to maintain accurate employee records, consistent compliance, and operational speed across multiple properties. Core HR processes were heavily manual across spreadsheets, paper files, and disconnected workflows. Employee lifecycle updates, policy acknowledgments, and HR documentation lacked standardization, creating visibility gaps and compliance risks.

Narai Hospitality Group needed a single, scalable Core HR foundation, one that could replace fragmented record-keeping with centralized data, automated workflows, and real-time workforce visibility. Darwinbox became that foundation.

Narai Hospitality Group’s Major Wins with Darwinbox

• ~65% reduction in manual HR effort through automated lifecycle workflows and digital documentation

• 40–50% increase in Core HR workflow adoption driven by mobile-first access

• Real-time visibility into headcount, attrition trends, and workforce demographics

• Stronger compliance posture aligned with Thai labor laws and internal standards

Key Results

With Darwinbox Core HR, Narai Hospitality Group transitioned from manual, property-level HR operations to a centralized, workflow-driven system of record. Employee data now lives in a single source of truth. Lifecycle updates are automated. HR files and policy signoffs are digitally tracked. Leaders and property managers have dashboards and mobile access to act faster and with confidence.

What once required reconciliation, follow-ups, and paper trails is now standardized, auditable, and scalable, freeing HR teams to focus on people, not paperwork.

Our statement of requirement for the HR system is quite challenging - we are not looking for just a core data management but also the beyond functions that can integrate multiple HR functions seamlessly. Darwinbox is the one that meets our challenging requirements. More importantly, AI powered feature strongly catalyzes the utilization of Darwinbox platform for our future growth.

Prasopchoke Srinaulnoi (Ohm)
Group Director of People & Culture, Narai Hospitality Group

Next, Narai Hospitality Group plans to further strengthen its HR foundation by:

• Expanding automation through reminders and workflow triggers

• Driving higher completion rates for policy acknowledgments

• Deepening workforce analytics for proactive decision-making