Banking on People: Ujjivan’s HR Turnaround with Darwinbox

Before Darwinbox – Why Change?

As Ujjivan scaled rapidly across geographies, HR teams navigated multiple systems and offline steps to manage offers, loans, and employee movements. The growing need for speed, accuracy, and visibility called for a more integrated and future-ready solution. Enter Darwinbox.

The Big Wins with Darwinbox

• 98% error reduction in offer letters

• 70% faster loan processing for staff emergencies

• Real-time internal transfers (vs. 10-day avg. pre-Darwinbox)

• High self-service adoption from metro hubs to tier3 towns

Result

HR moves quickly, employees handle tasks in a few taps, and managers focus on people, not paperwork.

Curious how Ujjivan streamlined critical workflows and freed HR to focus on people? Download the full case study to see the transformation in detail