More Retail has their sights set on aggressive store expansion.
But the HR team, an essential component in this mission, was stymied with transactional activities due to a system that provided insufficient data and a poor user experience.
Furthermore, retail was one of the most hard-hit sectors by the COVID-19 pandemic in 2020.
There was nothing else for it: if More were to stay on track with their plans, they needed a full system overhaul.
We realized that for the highly ambitious scale-up that the business had planned, we, as HR needed to liberate ourselves and enable the workforce with a self-service model. This could happen only if we had a mobile-friendly app-based construct.
- GANESH SUBRAMANIAN, CHRO, MORE RETAIL