Socar's Need For Speed in Query Redressal
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The regular issue-jams on payday, when the HRBP is typically very busy, is being handled more efficiently thanks to query redressal automation.
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With tickets automatically routed to the right person and tracked with strict SLAs, ticket closure became more focused and efficient, with 50% reduction in TAT.
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30% bandwidth saved due to automation, which has been put towards improving processes up and down the employee lifecycle.