How Socar Optimized HR Service Delivery

and spurred rapid growth too with Helpdesk

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The regular issue-jams on payday, when the HRBP is typically very busy, is being handled more efficiently thanks to query redressal automation.
With tickets automatically routed to the right person and tracked with strict SLAs, ticket closure became more focused and efficient, with 50% reduction in TAT.
30% bandwidth saved due to automation, which has been put towards improving processes up and down the employee lifecycle.