Delivering Exceptionally Personal Employee Experiences - Anytime, Anywhere
Successful businesses learn how to turn employee experience (EX) into a competitive advantage to accelerate business growth. EX is a driver of productivity, wellness, and talent development and is the biggest priority in people operations.
Here are a few vital insights by the industry experts on how to deliver Exceptionally Personal Employee Experiences – Anytime, Anywhere:
Vinod Bidwaik VP & CHRO- Cluster India, Middle East & Africa
Shashwat K Mitra Head Of Human Resources, India
Manav Lalotra Head - Corporate HR & Transformation
Swanand Deshpande Chief of Staff & Head - HR
Sulakshana Patankar Chief People Officer
Kiran Khapre India HR Head
Jasmeet Bhatia Chief Human Resources Officer
Abhijeet Desai Chief Human Resources Officer
Reetu Raina Vice President & Global Head of Talent Management
Upasana Talukdar Independent Strategist and CHRO Consultant
Ratnadeep Ray Vice President, Head of HR India & Global Talent Management Lead
Mahesh Joshi Director HR (Acting CHRO)
Madhura Lanjekar Head Of Human Resources
Pramod Krishnaprasad Director - Head of Compensation & Benefits
Leucadia Milly Sandeep Director- India HR and Business Partner
01.Achieving Business Process Harmony: The Magic of Exceptionally Personal EX
- The employment journey of an employee can be mapped from all touchpoints- from hire to retire.
- Positive EX is better cultivated in a culture that fosters openness and inclusivity.
- The key to customizing EX is to personalize company values in a fashion that employees can relate to.
- Modern company culture is formed in the social, digital, emotional, and physical workplace.
- The best EX practices are those that evolve with the needs of employees and keep up with technological advancements.
- People functions can be empowered by reinforcing employee practices with flexibility, and visibility.
Few moments of delight that matter
- Manage Workflows on the fly
- Visualize and manage SLAs
- Keep tabs on organizational hierarchy
- Ensure continuous feedback
As HR professionals, we are often too focused on the operational side of things – their execution and efficiency – and we miss out on the cultural development of a purpose-driven workforce.Mahesh Joshi, Director HR (Acting CHRO), Honeywell Automation India Ltd
02.How to Fast-track Talent Development: Redefining EX for Business Growth
- Identify the kind of EX prevalent in your organization by analyzing communications within teams.
- Determine if internal communications are transactional follow-ups or if they add value for employees.
- Ensure frequent employee-level skill assessments to ensure employees can grow.
- Ensure that performance conversations are conducted from a place of psychological safety.
- Leverage technology to make it easier to implement these strategies and enable more transparency within the system.
Few moments of delight that matter
- Sending updates on key target achievements
- Facilitating continuous improvement with timely feedback
- Sharing thoughts and appreciation on posts by employees
- Exchanging notes, documents, and task status on the fly
We must leverage technology to ease the processes to give more bandwidth to our people practitioners who can drive strategic exercises about an org-wide change to EX.Shashwat K Mitra, Head of Human Resources, India, KPIT
03.Personalizing Achievements: EX Empowers Employee Engagement
- The key to set up an EX strategy is to understand what is relevant and important for the employee. Ensure that EX efforts are hyper-personalized, delightfully positive, and highly responsive.
- To ensure uniformity in rewards, relook at salary structures and enable flexibility in these structures.
- Empower the employee by giving them the power of choice when it comes to rewards.
- Educate employees about employee well-being and empower them with apt tools.
- Decentralize decision-making and delegate responsibilities to people managers.
Few moments of delight that matter
- Reminders on important events - birthdays, work anniversary
- Application for asset replacement
- Automatic triggers to gain employee pulse feedback
- Raise tickets using a voice bot
The ideal rewards and recognition process ensures employee enablement and empowerment. However, it is important to realize that less is more – the less you present on the platter, the more importance it carries.Upasana Talukdar, Director and Head HR, Saama Technologies
04.EX Continuity Is EX Uniformity: From Candidate to Employee
- Ensure that every step in the employee lifecycle brings value to
an employee. - Empower your referral programs and reinforce them with more benefits.
- Directly involve leadership in hiring for their departments.
- Create brand ambassadors from the get-go by making the candidate feel valued.
- Facilitate smooth conversations for candidates and new employees with management.
- Recruiters must track, govern, and assist new employees with digital lifecycle management and regular check-ins.
Few moments of delight that matter
- Gaining real-time visibility of the application process
- Sending out personalized welcome messages from the team
- Actively tracking Week 1 Task visibility
- Creating a learning plan at the time of onboarding
When you can see that the leadership takes time to get to know the last mile employee, is where you create a conducive environment for an effective employee experience.Madhura Lanjekar, Head of Human Resources, Apisero Inc.
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