Last-mile Employee Enablement:Tech-powered and Empathy-led
Gautam Saraf CHRO
Avadhesh Dixit SVP HR
Gaurav SainiCHRO
Vivek Tripathi CHRO
Sanjay Kumar Jha CHRO
Sukhdeep Aurora Chief People Officer
Soumitra Kumar Das Global CHRO
Palabatla Venkatesh CHRO
Deepayan Sensharma Director - HR (GBS & India)
Madhuri Mhamankar Head HR
Sanjeev Sharan Director HR (Acting Head HR)
Neha Arur Senior Director, Human Resources I India Region Lead
Payal Nambiar Head HR
Mukul Mathur Head HR (CHRO)
Shailaja Iyer EVP, Global CHRO, India Country Head
Atul Tiwari CHRO
Gautam Aggarwal CHRO
Urooj Fatma Head - HR
Viekas Khokha HR Head India
Rajesh Rai Vice President - People & India Head HR
Anjali Goel Asst. VP. Human Resource, V- Mart Retail ltd.
Pooja Mehta CHRO
Anil Gaur Group Chief People Officer Akums Drugs& Pharmaceuticals
Shalini Kohli Senior Vice President Human Resources & Internal Communication
Nishant Kalra Group HR Head/CHRO
Ganapathi Subramanian Head HR (CHRO)
Sunita Rath CPO
Pavan Jayaprakash Country HR Director
Pankaj Suri Executive Vice President Human Resources
Gautam Ghosh Digital Media Consultant to HR Teams
Last-mile Employee Enablement: Tech-powered and Empathy-led
- Whether it’s been the shift to the digital workplace, the spike in online demand, or the increase in cloud services, technology has emerged as a critical business capability. Tech transformations, nonetheless, remain notoriously tricky and complex.
- The new reality requires a more sophisticated lens to cater to different stakeholders in organizations. Technology can be leveraged to reimagine and customize conventional experiences for different employee segments, especially last-mile, on-ground employees.
- In this discussion, we talked about how to create a personalized and empathy-led last-mile employee experience strategy.
Providing a delightful employee experience is about identifying critical moments in an employee’s lifecycle and creating a personalized journey for those moments.Chaitanya Peddi, Co-founder, and Product Head, Darwinbox
An employee with a supportive manager, access to the right tools, and freedom to share their honest feedback will have a high sense of belonging to the organization.Ben Eubanks, HR Analyst, Author, and Podcaster
Sharing your goal and vision clearly with employees so that they know why they are doing what they are doing is the best way to create a delightful employee experience for your people.Venkatesh Naidu, CEO, Bajaj Capital
Employee experience is about making the right learning, the right careers, and opportunities to grow available to employees.Rachna Mukherjee, Ex-CHRO, Schneider Electric
Key Takeaways
To create an empathy-led EX for the last-mile employees, HR professionals must:
- Focus on creating a simple, intuitive, and easier-to-manage digital HR experience.
- Ask the right questions, use the right data, and get actionable insights to produce relevant outcomes.
- Listen more to the employees to learn what their preferences are when it comes to what they want as a part of the rewards package.
- HR leaders should focus on identifying the problems and figuring out how to solve them with analytics.
- Technology can help in segmenting and creating a more personalized rewards strategy for employees.
Crafting A Robust Last-mile Employee Enablement StrategyRESOURCES
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