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Meaning & Definition

Employee Net Promoter Score (eNPS)

It is a scoring system that is designed to identify how likely your employees are to recommend your organisation as a great place to work. It is derived from the Net Promoter Score (NPS) measure which is commonly used in customer satisfaction surveys. Since it was so effective for measuring customer loyalty, companies started using the same concept internally to measure employee engagement. 

For NPS Score, the employees are asked how likely they are to recommend the company as a place to work. They are supposed to give ratings on a scale of 1 to 10. Based on their answers, they are categorized into ‘Promoters’, ‘Neutrals’ or ‘Distractors’. 

  1. Promoter – An employee who scores either a 9 or a 10. 
  1. Neutrals – An employee who scores either a 7 or 8. 
  1. Distractors – An employee who scores anywhere from 0 to 6. 

For eNPS you need to deduct the percentage of distractors from promoters and the result you get will be the final eNPS score.  

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