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Total Quality Management

Meaning & Definition

Total Quality Management

Total quality management is a method and set of beliefs aimed at continuous improvement of product and process integrity. TQM is underlined by a belief that quality is the responsibility of all parties involved in the production process, and so ensuring consistency and quality requires input and buy-in from everyone. Practices and systems include cross-functional product design, process management, supplier quality management, customer involvement, information and feedback, committed leadership, strategic planning, cross-functional training, and employee involvement.

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