Total Quality Management

What is Total Quality Management?

TQM is a management approach where an organization aims to deliver maximum customer satisfaction by consistently improving the production process and the quality management with the involvement of the whole team.

What is the objective of Total Quality Management?

The main objective of Total Quality Management is to make sure that the customer is getting full value for the service or product they are investing in. This means that teams will be focusing on producing products or services that are superior in quality and, hence, require all-hands-on-deck.

What are the 8 principles of TQM?

Total Quality Management works on several principles, including:

1. Focus on customer needs
2. Commitment from all employees
3. Making the process efficient
4. Integrates systems
5. Improvement on a continual basis
6. Adopting a strategic and systematic approach
7. Basing decision-making on facts
8. Communicating extensively

What are the 10 elements of TQM?

The 10 most basic elements of Total Quality Management are:

1. Commitment to delivering the best in quality
2. Focus on customer satisfaction
3. Preventing the existence of defects
4. Setting measurement parameters for quality
5. Actively creating corrective action plans
6. Extensive improvement
7. Acknowledging high quality
8. Training for the better
9. Involvement of everyone on the team
10. Benchmarking to attain new heights

What are the advantages and disadvantages of TQM?

Advantages:

• Being goal-oriented causes an increase in productivity
• Strengthens the company’s market image
• Helps enhance public presence and put the team in the limelight
• Improves employee morale
• Helps with maintaining job security and job satisfaction

Disadvantages:

• TQM is a management tactic that asks for a lot of meetings and planning efforts.
• Bringing quality in the picture would also lead to a lot of unplanned expensive.
• These kinds of efforts may take a long time to show actual results.
• Everyone will undermine or discourage everything creative that you will bring to the table.

What is the most important element of TQM?

The most element of Total Quality Management is the board of the leadership. Since leadership is the strategic foundation behind adopting various resources and processes to excel in the eyes of the employees, they need to be highly flexible and put processes into motion that will help the employees quickly get in line with the larger, mutual goals.

Who are the key players in TQM?

The key players in TQM are the Customers whom we want to impress, the employees who will work on the improvement processes, and the suppliers who will be providing higher quality products for you to work with.

What Is an Example of TQM?

In the year 1945, TQM was adopted by Toyota. To improve its production process and bring some efficiency into the system, Toyota adopted the Kanban system to attempt their tasks. They kept inventory of their resources and perfected what they had. Thus, delivering quality products.