The Empathy Enterprise
Understanding what’s at the heart of effective employee engagement
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If there is one thing that the pandemic has taught us, it is that the employees’ wellbeing is front and centre of everything. Businesses can drive productivity only through effective employee engagement and improving their overall experience, especially as work goes remote.
Key Elements of Building an Empathy Enterprise
Express
To create a culture of free expression, holding that space and making people feel heard is no mean feat. Do not let the diversity & inclusion agenda die. Use this opportunity to understand backgrounds & celebrate differences. Here is how you can do it.
Engage
When was the last time you checked in on your employees about how they are feeling? Sometimes, all it takes is to ask - “are you okay?” Create a system of active enquiry to keep a close ear to your employees’ sentiments and their health.
Empower
The pandemic has brought about stress, anxiety and fear of an uncertain future. Hence, it is important that organisations empower their employees by creating a constructive feedback loop that keeps them motivated, driven and ensures that the workforce feels safe and cared for; while aligning the team on the path to organisational success and personal growth.
Perform
Make your employees the owner of their own performance. Allow your employees to receive/give constructive feedback from (to) anyone in your organization in real-time around any goal, competency or value. From enabling frequent performance updates to keeping a track of one-on-one conversations with managers, help beat the recency bias.
